German Service Desk Analyst
German Service Desk Analyst | £14-£15 per hour | 6 months | Chester
Your new company
We are ALWAYS recruiting for this client for Multi-Lingual IT service desk opportunities - if you speak any of the languages listed here, Spanish, Dutch, French, German, Portuguese, English, Russian and Italian and would like to discuss potentially working for this client in the future, please get in touch asap. 1 x GERMAN speaker.
Your new role
You will be responsible for handling the initial contact to the IT service desk; this could be via telephone, email, live chat or portal. You role would be to triage the call before deciding whether it is an issue you can troubleshoot yourself, or to escalate the issue to the next level of support. You would then log the call and look to identify trends in the issues you are receiving in order to put preventative measures in place. You will also collaborate with the business in application testing, upgrades and deployment. The most important element of this role is that you can communicate well with the users in another language, confidently and with great customer service.
What you'll need to succeed
1 x GERMAN speaker.
We are looking for people who are fluent in English as well as one of the following languages . Graduates will be considered. No previous experience in an IT environment is necessary however you will need to be committed to the role and want to develop your IT skills. Customer service experience is a MUST.
What you'll get in return
This is a fantastic opportunity for you to start your career in IT with full training provided.
The company offers a competitive rate of pay and it is not unheard of for hard working candidates to be rewarded with rate increases. Contract extensions are highly likely.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.