Senior Visitor Experience Officer

National Trust
11 Apr 2019
01 May 2019
Contract Type
Full Time

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

What it's like to work here

More than your average National Trust site, Chedworth Roman Villa is one of the most important Romano-British villa sites in Britain.It was discovered and excavated in 1864 and has been on display to the public since that time. The villa became a National Trust property in 1924.The site lies in a beautiful wooded combe overlooking the valley of the River Coln. A natural spring rises at the head of the combe and the presence of a source of pure fresh water was probably the main reason why the villa was built in this spot.The house itself was begun about 120AD, starting life as at least three separate buildings. Over the course of nearly three centuries the Villa evolved into the grand 4th Century mansion whose ruins can be seen today. You can see the ruins of this 1700year old “stately home”, and imagine yourself back in the 4th Century.As you look at the surviving mosaics, the hypocausts (Roman under-floor central heating), bath-houses, latrine, water-shrine and of course the many objects in the site museum, you can get a flavour of life when Britain was part of the Roman Empire.

What you'll be doing

As the Senior Visitor Experience Officer, you will lead the visitor experience for our visitors from pre-visit, by supporting and driving our social media outlets; deliver the highest standards of customer service by working with our staff and volunteers through to supporting the team by managing the operation on a day to day basis as a Duty Manager.

You will work at a strategic level as part of the property management team to lead and deliver plans to further our work in engagement, growing and evaluating our programming, and developing our projects throughout the site.At Chedworth ambition is high; we have big projects in the making to help develop the experience, as well as big plans to develop the site too. You will be working in partnership with all department heads and wider teams to help our visitors understand and engage with the vital work that we do.

As a member of the Chedworths leadership team you’ll be involved in delivering the property business plan, leading a team of staff and volunteers, helping to set and manage budgets as we as leading work streams for individual projects. You will think about the big picture and are able to take a holistic approach to your role across the estate. There will be times when you get to roll up your sleeves and get stuck into the detail as part of the wider team so you will be as confident in your engagement with visitors, as you are participating in strategic meetings.

Who we're looking for

This job is all about providing a service. To be fantastic in this role, you’ll need to;

  • Experience of delivering inspirational engagement activities
  • Have good people skills, enabling good working relationships with those in your team and across the property
  • Understanding of how to interpret significant collections to varied audiences.
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Have good interpersonal skills, able to deal with visitors in a variety of situations
  • Have a flexible customer focused approach with experience in delivering high standards of customer service
  • Experience of working with and supervising volunteers
  • Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
The package


Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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