2nd Line Technical Support Engineer - London, EC1V - £30,000 - £35,000

Cloudwise Solutions
London (Central)
11 Apr 2019
21 May 2019
Contract Type
Full Time

Position: 2nd Line Technical Support Engineer
Location: London, EC1V
Salary: £30,000 - £35,000
Type: Permanent
MINIMUM SKILL REQUIREMENT: candidates require a minimum of commerical knowledge in VMware or Veeam & Solarwinds or N-Able.

Details of the job;

Cloudwise are currently working with a fast growing Managed Services company based in the heart of London. We are seeking a 2nd Line IT Engineer to join an existing team of 6. You will be responsible for maintaining providing first class support to customers on Infrastructure & Desktop related issues, being an escalation point to the 1st line team, providing BAU based support and Triage for customer problems. You will be joining a team that will be expanding to 9 and reports directly in to the IT Support Manager.

Key Responsibilities include;

  • Provide Escalation support to 1st Line, resolving or escalating 2nd line support problems
  • Maintain communications with clients for any tickets that have been escalated to 3rd line
  • Create and update documentation
  • Engage with 3rd line engineers to support new rollouts.

Key Technical Skills:

  • Windows Server
  • Active Directory & Group Policy
  • VMWare ESXi 5.1 + or Veeam Backup Experience
  • Office 365
  • Mac OSX (Largely Windows based but with some Mac based users).
  • Enable or SolarWinds experience

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