Customer Care Executive

Recruiter
Travel Trade Recruitment
Location
Leicester
Posted
11 Apr 2019
Closes
26 Apr 2019
Contract Type
Permanent
Hours
Full Time
Are you experienced in customer service? Are you seeking a new career within the travel industry? Are you target driven? THEN THIS IS THE ROLE FOR YOU!!
My client is on the hunt for passionate people who care about what customers think and who can bring their fantastic holidays to life, someone who really values what it means to go on a holiday of a lifetime!
This fantastic opportunity is working for a well-established travel company that has a fantastic, niche product and is an innovative global company that stubbornly refuses to stop growing and is based in Market Harborough!
You will be responsible for providing quality information and support to customers about their existing holiday bookings by telephone, email & live chat in order to maximize customer satisfaction and retention.

JOB DESCRIPTION
What skills and experience will you need?
*Excellent written and verbal communication skills.
*Must be great at negotiating.
*Excellent relationship building skills both internal and external
*Planning, preparation and organisation is key
*Must present a professional manner always.
*Able to think on their feet and sometimes make difficult decisions.
*Ability to keep calm under pressure with a high degree of flexibility to work in a fast-paced environment
*Can provide process improvement options to increase efficiencies.
This role will be suitable for someone who:
*Is a strong customer advocate and puts the customer at the heart of everything they do.
*Is process driven and can prioritise.
*Able to work under pressure.
*Is self motivated and is able to work alone whilst being a good communicator and team player
*Is flexible, driven and enthusiastic in their approach.
*Has a willingness to learn and a desire to progress.
*Is confident to make decisions.

INTERESTED?
If you are interested in this great opportunity please send your updated CV to laura@traveltraderecruitment.co.uk or follow the link TO APPLY.
For more information please call Laura at Travel Trade Recruitment on 0121 450 9776.

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