Technical Support Analyst - 2nd Line

£27000 - £35000 per annum
12 Apr 2019
10 May 2019
Recruitment Genius Ltd
Contract Type
Full Time
Technical Support Analyst (2nd line) - Central London

Do you have a passion for all things I.T related? Are you keen to progress in the IT sector? Would you like to work with cloud technology? Do you have strong communication skills with a "can do" attitude? If so read on…

Due to growth, this company has a new position for a technical support analyst to join the IT team. Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.

The successful person will have a minimum of 3 years experience in a busy help desk environment

Key Job Duties:
- 1st point of call for all Support related issues
- Responding to support calls within strict SLAs and ensuring customer satisfaction
- Handling support calls and escalations from end users
- Building PCs and laptops
- Carrying out an initial troubleshooting report and resolving where possible or escalating to 3rd line where necessary
- Attending customer sites to resolve issues which cannot be handled remotely
- Preparing and configuring customer equipment as required
- Ensuring the smooth day-to-day running of infrastructure and performing maintenance as required
- Completing small projects as required, including researching and testing new products and technologies

Preferable Skills:
- Active Directory and Group Policy
- Office 365 knowledge
- Configuration and management of routers, firewalls and switches and networking diagnostics and troubleshooting
- Hyper V administration
- Windows Server 2008R2/2012R2 administration and maintenance
- Experience in a service desk environment and with a minimum of 3-4 year experience

Industry certifications are desirable but not essential.

Full UK driving license is preferable.

You will be required to provide references and undergo a security and credit check.

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