IT Support Analyst

£17500 - £22500 per annum
12 Apr 2019
10 May 2019
Recruitment Genius Ltd
Contract Type
Full Time
Role Summary:

Founded 9 years ago with the aim of providing bespoke IT Support for businesses small and large, this company now has a client base of over 100 happy customers. They are looking for someone with IT Helpdesk experience to deliver both great customer service and technical support activities to the best of their abilities.

Why work for this company?

They are a friendly, open, relatively small company, that work hard and diligently from an open plan office in the semi-rural outskirts of Thatcham nr. Newbury. They also like to have fun and regularly socialise. Their relaxed and hardworking atmosphere has a family feel to it and they keep their energy levels high with fresh fruit deliveries to the office, free lunch on Fridays, comprehensive healthcare, and holiday accrual schemes.

Core Responsibilities:

- Ensure that the service desk meets its SLA requirements and exceeds targets
- Provide technical support on new and existing support cases via telephone, remote control software and email
- Share and distribute IT knowledge and expertise with fellow team members
- Provide remote migration / solution installation / configuration assistance
- Update the support system accurately and in a timely manner

What you need to have?

They are looking for you to demonstrate in your application;

- An understanding and passion for delivering excellent IT support and customer service
- Good people skills to maintain genuine and healthy relationships with customers even when things do not go to plan
- A decent technical knowledge of common business software and hardware systems.

Technical Skills


- Windows Server 2012, 2016, 2019
- Microsoft Exchange 2010, 2013
- Active Directory, Group Policy, DNS, DHCP, VPN Administration
- Windows 7, 8, 10
- Microsoft Office 2010, 2013, 2016, 2019
- 365 Administration
- Exchange Online and SharePoint Online Administration
- Understanding of Network Implementation

Qualifications (one or more)

- Advanced GNVQ in Information Technology
- Information Technology or similar to Degree level (desired)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Systems Engineer / Administrator (MCSE/A)
- Comp TIA

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