Account Manager

A1 People
08 Apr 2019
28 Apr 2019
Contract Type
Full Time

Position: Account Manager

Location: Leicester

Salary: Negotiable Depending on Experience

Ref: 10184-4005

Please see job description below. It is imperative that the successful candidate has previous international congress experience (ideally with pharmaceuticals)

Job Purpose

To manage profitable, prestigious client accounts, by managing staff and other resources in their preparation, planning and delivery, exceeding client business objectives and expectations. To identify new opportunities and leads for existing and new business development, working with the Account Director to expand the client portfolio. To manage and develop your team to work effectively whilst implementing succession planning for the future.

Key Responsibilities:

Project Management
Ensure that the highest standards of event planning and delivery are maintained through the effective management of Project Managers and Project Executives
Add value to clients’ events through advising on beneficial additional services; creative ideas; business solutions and negotiation with 3rd party suppliers in order to achieve maximum contribution
Ensure usage of Client and Company processes and procedures by project teams, resulting in consistency and standardisation in delivery of all events organised through streamlining working methods
Assist the Account Director in the preparation of comprehensive and informative written proposals for existing and new clients with support from Sales and Marketing where necessary
Travel on-site to manage all event requirements and onsite staff for larger and high-profile events
Ensure delivery of all events in accordance with regulatory and client-defined compliance guidelines

Client Liaison and Development

Liaise with and advise clients, using knowledge and event experience to ensure that their business objectives are met Build, maintain and develop long term relationships with clients Assist the Account Director with the preparation of management information for clients Complete understanding of client business structure, products, policies and key personnel and feedback account activity to Account Director Plan, attend & execute client account planning meetings, where appropriate Work along Account Director in the strategic planning of cross selling the Ashfield services Financial Management Oversee the financial management, within your team, of budgets throughout the lifecycle of each event. Maximise profitability of projects including management fees, time costs and secondary revenue (where permitted) Maximise the efficiency of the team resources and time management, to ensure optimum net margin Oversee the application of effective scope management - to identify and charge clients for out of scope activities Ensure that cost avoidance/saving measures are identified, quantified and reported Ensure financial tracking of each event and conduct regular 'health checks’ to ensure positive cash flow Support Operational Finance function by reviewing the efficiencies and ensuring optimum outputs

Staff Development, Motivation and Management

Review and appraise the team in line with Company procedures Review and implementation of development plans for the account team Plan and prioritise staff and resources to meet objectives and deadlines Assist Account Director with recruitment of team Assessing skill set within team and identifying the next generation of rising stars Responsible for the motivation and development of team Ongoing direction and coaching of individuals to maximise on performance Ensure that all new staff are correctly inducted and allocated a company mentor/buddy when they start, liaising with the HR manager Identify training requirements for your team and providing on the job training as required Work within your peer group to ensure consistency across the company at manager level

Attendance & contribution at Business Unit meeting and lead team meetings
Ensure maximum use of all resources available across the business
Ensure compliance with all Client & company privacy & security protocols
Achieve all Client and/or company driven Service Level Agreements (SLAs) for all events
Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for clients
Develop, apply and share a full knowledge of the company’s range of services
To keep up to date with trends in the client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
Understand, apply and promote the company’s Vision and Values at all times
Must be able to demonstrate leadership and autonomy in their day to day role

Please apply with a up to date CV

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