IT Service Analyst

Intec Select Ltd
10 Apr 2019
26 Apr 2019
Contract Type
Full Time
ServiceDesk / Desktop Support Analyst

A fantastic opportunity to work for a leading Insurance company has just become available based in Sevenoaks, Kent.

Role & Responsibilities:
·Serve as subject matter expert on key applications in use across the Group
·Provide 1st & 2nd line support for customers seeking technical assistance over the phone, web or via email, determining and delivering the best solution to meet their needs
·Respond effectively to queries from the business, taking ownership to ensure they are handled in an efficient, timely manner and good service is provided
·Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
·Identify and suggest improvements to processes / procedures
·Maintain system documentation, sharing relevant knowledge with peers and the broader IT team
·Contribute suggested efficiencies and service improvements in processes and applications, where possible suggesting automation/workflows/ appropriate tools to improve the value for money, availability, serviceability and security of IT Services.

Essential Skills & Experience:
·Strong commercial experience of supporting Microsoft desktop applications including MS Office and Windows Operating Systems
·Active Directory

·Some experience of CISCO networking and Avaya IP telephony solutions
·MS Exchange

•£25-28,500 basic salary
•Annual bonus
•Annual pay review
•Excellent benefits

ServiceDesk / Desktop Support Analyst

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