Senior Account Manager

Recruiter
iRecruit Partners Ltd
Location
Bracknell
Posted
09 Apr 2019
Closes
09 May 2019
Contract Type
Permanent
Hours
Full Time
iRecruit Partners Ltd i seeking a Senior Account Manager with Retail Marketing experience to join their client based in Berkshire.

You will be a confident communicator, have good financial acumen and able to hold your own at a senior level, never afraid to roll your sleeves up and get stuck in with the team!

EXPERIENCE:

Driving high customer service standards at all times

Setting and delivering against objectives and development plans

Developing and growing organically in existing accounts

Customer relationship management experience

Account Management of multiple projects and clients

Confidence to spot upsell opportunities

Proactive approach to researching best in class on the highstreet

Innovative thinking to create customer experience and footfall driving activations

Strong communication skills, in person and over the phone

RESPONSIBILITIES:

Manage multiple project management; develop positive working relationships with all customer touch points

Drive client retention, renewals, upsells and client satisfaction

Work with the creative and digital team to deliver inspiring launch events and store opening activations

Keep up to date with new technology and innovation to drive footfall and create shareable social media content

Partner with internal cross-functional teams to understand customer goals and key performance metrics and create plans to exceed those goals throughout the campaign

Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to establish a clear action plan for success

Adhere to established processes and workflows

Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

Understanding of the issues of footfall decline in retail

Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients

Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships

Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

Self-motivated and trustworthy

Good administration and organisational skills

Excellent presentation skills

Excellent time management to maximise client facing time and opportunities

Able to identify and follow up on opportunities

Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

Working knowledge and experience with contracts and contract negotiations

Demonstrated ability to work independently and remain motivated

Accurate/Attention to detail

Ability to work under pressure

Computer literate (MS Word and Excel, Outlook & PowerPoint)

SKILLS & PROFICIENCIES:SKILLS & PROFICIENCIES:

Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

Understanding of the issues of footfall decline in retail

Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients

Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships

Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

Self-motivated and trustworthy

Good administration and organisational skills

Excellent presentation skills

Excellent time management to maximise client facing time and opportunities

Able to identify and follow up on opportunities

Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

Working knowledge and experience with contracts and contract negotiations

Demonstrated ability to work independently and remain motivated

Accurate/Attention to detail

Ability to work under pressure

Computer literate (MS Word and Excel, Outlook & PowerPoint)

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