Team Leader - Food Court/Customer Service

Recruiter
Intu Group
Location
Essex
Posted
10 Apr 2019
Closes
09 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
intu own and operate some of the biggest and well known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our customers and our food court teams are the key providing a clean and safe environment for our customers to enjoy whist visiting our shopping centres.

intu Lakeside are now seeking to recruit a duel role Food Court & Customer Service Team Leader who will lead and manage shift food court teams who carry out environmental duties to front and back areas of the shopping centre, along with duties within the customer service team.

This position is based on 40 hours per week, 5 on, 3 off and shift position that will involve working some evenings and weekends

To be successful in this role suitable candidates will be able organise, lead, motivate and manage shift cleaning teams to provide an exemplary standard of cleaning to our food court facilities, as well as providing solid customer service assistance. This would includes selling of gift cards, fun buggy hire, mobility vehicle hire and customer way finding to name a few. Candidates will be able to demonstrate the ability to support operational management in the management of shift rotas, staff development, training, stock and materials management and ensure that all work is carried out in accordance with compliance to health and safety and auditory bodies.

In addition, candidates will be customer focused and flexible with excellent communication skills. Previous working knowledge of cleaning equipment/machines would also be an advantage. A BICSc certificate would also be an advantage although not essential.

In return you will work for a forward thinking an innovative organisation who has a passion for bringing joy to our customers. You will receive a competitive salary, pension, holidays and life insurance

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