Delivery Office Manager- Windsor

Recruiter
Royal Mail
Location
Windsor
Posted
10 Apr 2019
Closes
28 Apr 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Job reference number 102544

Delivery Office Manager- Windsor

Salary from £32,399. In addition, you will be entitled to a DOM allowance worth £2,087 per annum

Full time

Permanent

The Queen Elizabeth DO

Job purpose

As Delivery Office Manager, you’ll be accountable for the management of a Delivery Office and be required to lead a team to sort, prepare and deliver all mail to the required specifications.

Promoting Health and Safety, identifying areas of improvement, championing change and innovation will be essential to your role. You’ll ensure the office achieves excellent customer service and maximise performance against the full range of scorecard measures.

Shift Pattern: Mon to Sat with a Rolling rest day. 06:18 until 14:30

Key accountabilities

  • The achievement of safety/people, customer, efficiency financial Key Performance Indicators (KPIs) and ensuring pipeline performance is achieved.
  • Lead, support and coach the full team to maximise their performance in the interests of KPI improvement and excellent customer service.
  • Focuses on team communications and involvement through the effective use of WTLL, daily huddles and one to one interfaces.
  • Compliance to operational standards and SOPs for safety, quality, fleet and people.
  • Accountable for the efficient management of the office budget and resource management.
  • Responsible for safeguarding customer relationships through the proactive management of quality and prompt redress of customer complaints.
  • Actively works in partnership with the CWU Trade Union and within the structure of national agreements to grow the relationship in the unit.
  • Manage all unit assets including fleet, equipment (PDAs, trolleys), facilities and buildings, ensuring business, safety and legal compliance.

Knowledge, skills and experience required

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

  • Building relationships - Developing relationships with your team, unions and other colleagues.
  • Coaching for high Performance - Engaging individuals in developing and committing to an action plan that targets specific behaviours, skills, or knowledge.
  • Customer focus - Places the customer at the heart of everyday activity.
  • Delivering results - Ensures consistent contribution to Royal Mail Group strategic goals.
  • Know the business - Understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to achieve business objectives.
  • Health, safety & wellbeing leadership - Leading by example, to actively protect the safety, health and wellbeing of themselves and others.
  • Making sense of data - Collect, analyse, audit, and interpret information.
  • Leading continuous improvement - Creating an environment that inspires people to improve existing conditions and processes. Identify improvement opportunities from generating ideas to solution implementation.
  • People management essentials - Follows Royal Mail Group’s processes and policies for people management and manages the employee from recruitment throughout their time with Royal Mail Group.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As a FTSE 100 Company, we are focused on being recognised as the best delivery company in the UK and across Europe.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

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Manager, Administrative Assistant, Office Manager, Management, Administrative, Customer Service

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