IT Business Analyst

10 Apr 2019
21 May 2019
Contract Type
Full Time

IT Business Analyst




Part of the IT Change team, the IT Business Analyst will support the IT Lead Business Analyst to define and deliver IT and business process changes within their area of the organisation. Where the BA skills and experience needed for Front and BackOffice IT BA roles are similar, the technical skills may be different. The roles are focused as follows:

  • BA Front Office-define and deliver change with company. Processes and services/applications include any dealer/broker/customer-facing applications, and employee-facing applications used by HR or other departments (such as intranet, e -earning, Glovebox). Applications include White Clarke Genus/Catalyst, SharePoint, Cascade; technical skills include XML and Windward Autotag.
  • BA Back Office-define and deliver change within both sides of the Buisness. Processes and services/applications include any internally-facing applications, and finance applications. Applications include WhiteClarkeCalms/CMS/Catalyst, Miles, DataFlow, Aptean Respond, On Guard Credit Manager. Technical skills include SQL, handling large data sets for analysis, MSOffice, XML and Windward Autotag.

Key measures for the roles include high customer satisfaction, quality of documentation, faster delivery of changes and success full delivery of IT systems/services/applications change overall.


  • For each change, group of changes or project:
  • Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact
  • Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans
  • Work with the IT Operations team and business stake holders to establish service design and service levels for new or changed IT systems/services/applications
  • Ensure all changes follow best practice security guidelines, such that capabilities and service provided are 'secure by design’
  • Under take acceptance testing and ensure all testing is completed in line with test plans
  • Provide training as appropriate in new or updated processes or application capability, ensuring that users and first line support are fully aware of changes
  • Create and maintain a library of business process documentation, and actively promote simplification and automation of business processes
  • Provide technical application second line support for incidents raised via the IT Service Desk that cannot be resolved by first line support
  • Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:
    • Business Relationship Management
    • Demand Management
    • Design coordination
    • Transition Planning and Support
    • Change Evaluation
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Plus actively support the IT team in Information Security Management

As a IT Business Analyst you will possess the following:-

  • Good understanding of IT applications and services, with technical IT background, ideally in the financial services/automotive sector
  • Basic understanding of ITIL Service Strategy and Service Transition processes, ideally at least ITIL Foundation certified
  • Practical experience of business analysis and process mapping techniques. Qualified or prepared to work towards ISEB Diplo main Business Analysis; SixSigmabelt/Lean certification would be an added bonus
  • Practical understanding of IT project, programme and portfolio management; experience of Agile methods would be advantageous
  • Expertise within the software development life cycle, including analysis, design, development, testing and implementation of software applications
  • Good organisational skills and interpersonal skills
  • Excellent written and oral communication skills, especially relating to presentation of complex information clearly and simply
  • Self-motivated with good problem solving ability
  • Understanding of creating and executing test plans
  • Ideally degree educated
  • Customer focused, flexible, pragmatic and decisive

Similar jobs

Similar jobs