Support Technician Service Desk

Recruiter
Pontoon
Location
Stoke-on-Trent
Posted
10 Apr 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time

Support Technician (Service Desk)

The Service Support team are the escalation from the 1st and 2nd line team. This team is mainly focused on providing 2nd Line Support, with some 3rd line duties too. Knowledge of Windows Operating Systems, MS Office Suites, Active Directory and Citrix is desirable. In addition, you will demonstrate excellent communication skills and a customer focused approach. This is a great development opportunity for someone looking to progress within an IT environment. Ttypical duties include:

  • User account management
  • Active Directory administration
  • Exchange administration
  • Citrix Management Console administration
  • MS Office support
  • Windows OS support
  • Windows Server support
  • Avaya administration
  • Android/iPhone/Windows phone and tablet support
  • Cisco VPN

Importantly, the customer care part of the role is critical - we need you to be highly professional, a superb communicator and someone willing to go the extra mile when resolving issues. We need you to follow up with issues to make sure they're properly resolved, for instance.

Character and personality person is really important - the business is very reactive, it's incredibly fast-paced and we need people who are capable and willing to work in such a pressurised environment. Thinking on your feet is key!

Working hours

There is an 8-week shift rota, covering 8 hours per day between 0700-2130 including weekends, and there will also be a 7 day consecutive shift of nights (2130-0730) within the 8 week rota, and then 1 week off work taken in lieu. Over a typical 8 week period your shift pattern would be as follows, starting on a Monday:

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