IT Helpdesk Technician

Your World Healthcare
09 Apr 2019
09 May 2019
Contract Type
Full Time

Our client is looking for an experienced IT Helpdesk Technician to assist in a busy healthcare setting.

Location: Birmingham

Job type: Temporary

Duration of the role: This is expected to be until the End of June (Potential to be extended)

Banding: 4

Pay Rate: £10.00 PAYE - £11.50 Umbrella

Duties include:

  • Provision of telephone support and advice to IT users to resolve queries/issues. This support encompasses both administration systems (Microsoft Office products and e-mail) and technical software (operating systems).
  • Provision of support to corporate systems and those maintained on behalf of the Trust.
  • Systems support will include database applications and web-based systems.
  • Responsible for timely logging and updates of reported faults to the central IT helpdesk system and maintenance of any associated manual records.
  • Ensure that the agreed escalation trigger points are monitored and adhered to in relation to IT helpdesk services.
  • Responsible for maintenance and updating of inventory and staff information on the central IT helpdesk system.
  • Provision of on-site IT support and completion of associated documentation to resolve faults when required.
  • Maintain up-to-date and comprehensive procedure notes for all functions associated with the Helpdesk and IT support and assist in streamlining processes where required

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