Software Support / Application Support Analyst

IT Talent Solutions
07 Apr 2019
26 Apr 2019
Contract Type
Full Time
Software Support / Application Support Analyst required for my client based in Farnham for a permanent role paying £30-35k

My client is a specialist software house, at the forefront of developing mission critical systems and now need a talented Support Engineer to take a leading role in supporting a core products, to devise test and deployment procedures and to act as the first point of escalation for customers.

You will bring solid experience of diagnosing and supporting complex software systems at all levels, interacting with customers and liaising with internal development teams including:

• Being first line support for all clients and specialising in support for one core product

• Liaising with the development team to design troubleshooting and maintenance processes

• Investigating and analysing production errors at application, system and configuration level

• Managing internal QA environments

• Performing application level testing on production packages

• Developing scripts to automate deployment

• Deploying the application to production environments and

• Developing and maintaining application user documentation.

Essential Skills:

1. Proficiency in SQL, ideally in supporting Oracle RDBMS based applications

2. Knowledge of PowerShell scripting language and its application in automating tasks

3. Web server knowledge specifically IIS 6.0 onwards, .net set up and configuration

Desirable Skills:

1. Work experience supporting development teams

2. Work experience in .NET development to debug and identify problems

3. Understanding of Python or Ruby

Security: Must be able to obtain airside security clearance.

You will be required to travel in the UK and fly overseas from time to time – must be free and willing to do so and have valid passport

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