3rd Line Technical Support

Recruiter
Syscom
Location
Dudley
Posted
06 Apr 2019
Closes
26 Apr 2019
Contract Type
Permanent
Hours
Full Time
We are seeking a 3rd Line Support for an established MSP (Managed Service Provider). This is a great opportunity to work in a company who are Microsoft Partner and has a great customer base that continues to expand and offer a great office environment in the Dudley area.
You’ll have a strong server, networking and desktop skills and deal with a range of different customers across multiple sectors.You’ll take control of a range of different projects, including the delivery, support and design of various facets of IT, including Infrastructure, Cloud and Networks. Additionally, you’ll help advise senior IT engineers, managers and 1st/2nd line engineers on various processes, procedures and the technical portfolio.
This role will require a Full UK Driving Licence as site visits are required.
Skills and Experience:
- Designing, implementing and planning IT projects
- You will be responsible for the technical support of both internal and customer IT infrastructure
- Implementing Microsoft Office 365 Migration, Deployment, Support and Administration
- Perform network assessments, security audits and new client consultations
- Work on escalated support issues for the customer and internal issues
- Delivering remote and onsite based services
- Managing and monitoring all installed systems and infrastructure for all customers
- Installing, configuring, testing and maintaining IT systems
- Ensuring the highest levels of systems and infrastructure availability both internal and customers
- Manage core helpdesk function to ensure the required SLAs are delivered
- Assist in the Sales process and attend meetings with potential customers when required
- Liaise with customers to propose solutions and upgrades where required
- Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients
Technically you will have experience around the following:
- Minimum of 3 years’ experience in a similar role
- Worked with Window Server 2008, 2012 and 2016, Windows 7 and 10
VMware, Microsoft Hyper-V, Active Directory Administration
- Microsoft 365, Office 365 covering Exchange 2010, 2013, 2016, Azure AD Connect
- Backup & Disaster Recovery
- Firewalls, Antivirus and Security
- Microsoft Certifications any of the following; MCSE, MCSA, MCP, CCNA
Fantastic opportunity with excellent career and personal development prospects.
If you’re looking to work for a company where you'll grow your skill set, attain professional certifications (fully paid training) and help take control of IT Projects/BAU, please submit a copy of your up to date CV. Please do not forget to include your contact details and availability for a phone interview. The successful candidate can start immediately

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