2nd line support

Recruiter
ITSS Recruitment Ltd
Location
Crawley
Posted
06 Apr 2019
Closes
19 May 2019
Contract Type
Permanent
Hours
Full Time
2nd Line Support Engineer:

I am looking for a 2nd Line Support Engineer to join a well established business based in Crawley. This is a great opportunity for a 2nd Line Support Engineer to become a part of an exciting company on their journey to success and growth. As the 2nd Line Support Engineer, you will look after internal systems, dealing with any hardware, software and some network issues. If you have previous experience as a 2nd Line Support Engineer, have a passion for IT and want continuous career development, I would love to hear from you!

Responsibilities:

You will be responsible for delivering 2nd line IT support services to the customer base of our partners.
Your everyday focus will include:
*Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
oWindows Server 2008 R2, 2012, 2016,2019
oWindows 10
oVMware, Hyper-V
*Network troubleshooting
*Using our PSA platform to log and respond to support tickets
*Identifying automation opportunities and proactive tasks resulting in exceptional levels of Uptime and reliability of client systems
*Being a people person, delivering support with a friendly and positive manner

Experience with the below will be looked at favourably:
*Experience working for a managed service provider
*Knowledge of Autotask RMM or PSA

If this is of interest please contact me, Moe Yusuf, on or via email on

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