Customer Service Associate

Recruiter
Curve Group Holdings Ltd
Location
Peterborough
Posted
07 Apr 2019
Closes
26 Apr 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Service Associate - SME Savings - Peterborough

Who we are

An award-winning bank here to help Britain’s go-getters.

More about us

In 2009, Aldermore set out to be the bank helping those with ideas, big and small, to realise their dreams and to seek and seize opportunity in their personal and professional lives. We call it banking for the bold. Today, we’re an award-winning bank that has helped fund the growth of Britain’s small businesses through a range of business finance solutions, specialist mortgages and savings accounts that provides our customers with the support they need to make things happen. Join us if you want to find yourself at the heart of a dynamic, growing organisation where our employees are empowered to grow their expertise and build their careers.

Customer Service Associate’s in Aldermore’s SME Savings department play a key role at the heart of our straightforward business model: supporting mortgage and business finance lending with deposits from our savers. To date, that has meant working to attract and keep approx. 150,000 retail and SME customers, who trust us to look after deposits that currently total around £7.3 billion. Joining us, you’ll discover more than enough scope to fuel your career ambitions – with more to come.

The Role

Customer Service Associate’s support the SME Operations Manager and the SME Customer Service Team by enabling the smooth day to day functioning of the operation. The post holder will ensure that they deliver appropriate levels of service to our customers, in a compliant manner and using robust processes and procedures. Furthermore, the post holder will enable the operation to meet the Vision the department has to deliver exceptional levels of customer service.

The Person

We are looking for someone with previous experience in a telephone based role from either financial services or a regulated environment.

The right candidate will have experience of following processes and procedures and have a high attention to detail. They will also be a confident communicator as this role interacts with external clients and internal teams.

The Rewards

As you would expect, this opportunity offers a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore is an equal opportunities employer

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