'1st line IT Site Support’

Pin Point Recruitment
06 Apr 2019
10 May 2019
Contract Type
Full Time

IT Support Analyst - 1st Line

·Newcastle Upon Tyne

·£8-12 per hour

·Hourly Rate dependent on experience

My client an international construction organisation is seeking an IT technical support Analyst to join their team on a contract basis. The support analyst will become part of a highly skilled team in a very busy environment and will provide ongoing maintenance and development associated core infrastructure and networks. The successful candidate will be responsible for logging and maintaining the help desk ticket life-cycle and responding to support calls.

The role includes;

  • Support and installations of Windows PC hardware and software
  • Provide accurate and timely diagnosis and rectification of ITC faults
  • Performing IT hardware/software repair, maintenance and installation
  • Resolve or escalate problems and service requests according to established procedures
  • Provide technical support for users both face to face and remotely
  • Installing software and corporate applications on Windows PCs
  • Troubleshooting multi-function devices

Essential Skills;

  • Demonstratable capability to deliver support within a Windows environment
  • Prove experience within a 1st line Technical Support role (preferred within a Construction/site environment)
  • Ability to work according to agreed IT Procedures outlined by the organisation
  • Knowledge of Windows operating systems and Microsoft office applications
  • Confident in IT hardware deployment

Person Specification;

  • An individual who can show autonomy and a good work ethic
  • Sound planning and organisational skills.
  • Ability to deal with various levels of staff and users.
  • Experience of support in a heterogeneous environment essential

This is a great opportunity for a candidate who would like to utilise their skill set while reporting to an experienced ICT Systems Engineer. This contract opportunity is between 3-18 months depending on individual performance and the organisations need for Project Support.

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