Customer Service Co-ordinator

05 Apr 2019
28 Apr 2019
Contract Type
Full Time
Our international Client based in Bracknell, Berkshire require a Customer Service Co-ordinator to join their busy team for an indefinite period.

The position is a multifaceted role and the successful applicant’s daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

We are looking for a warm and friendly personality who really enjoys working with Customers in order to provide an enthusiastic and high quality service.

Main Responsibilities:

Working within the Customer Services team, you will ensure that exceptional levels of Customer satisfaction are provided through achievement of service targets.


* Processing of customer applications.

* Validation of agreement documentation.

* Building and maintaining strong relationships.

* Providing advice and expertise to the Network.

* Handling customer phone calls and written enquiries in a professional manner

* Making amendments to our customers’ finance agreements.

* Allocating manually paid monies to customer’s agreements accurately.

* Processing customer complaints to a compliant high standard.

Shift Pattern - 35 hr week - 9 to 5 and 10 to 6 - 1 Saturday in 3 to 4 if required with time off in lieu

Qualifications, skills and experience required:

* Experience in a customer service environment.

* Preferably enjoys working in a high pressured call centre.

* Great communicator with the ability to build relationships with customers and colleagues.

* First class organisational skills with strong ability to multi-task.

* Conscientious self-starter who makes sure that objectives are achieved.

* Quality conscious with an eye for detail.


Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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