Client Support Administrator

Recruiter
CPL Online Limited
Location
Birkenhead
Posted
05 Apr 2019
Closes
10 May 2019
Contract Type
Permanent
Hours
Full Time
Client Support Administrator
Salary: £15,000 to £16,000
Bonus: monthly
Plus: 23 days’ holiday plus 8 statutory bank holidays, Pension, Medicash and many more staff perks
Basic Hours: 37.5 per week 08:00-16:00/09:00-17:00 or 10:00-18:00 and includes occasional Saturday working which is agreed on a rota basis 8 weeks in advance.
The Opportunity
We are looking for candidates who are ambitious, want to make a difference, have fun and build fantastic careers. At CPL Online we believe in home grown talent and rewarding our stars by providing progression opportunities that are based on merit, not time served. As a Client Support Administrator, you will have the opportunity to be part of a great team and supportive culture which allow the possibility to learn quickly and progress further within the business.
The Role
* Clear understanding and interpretation of customer queries over the phone and by email
* Respond to and resolve customer queries in an effective and timely manner over the phone and by email
* Escalate any unresolved queries to the relevant department
* Identify any recurring customer issues, escalating these to the relevant department
* Utilise communication systems responsibly and effectively
* Ensure all client activity is delivered within required quality standard framework
* Use internal IT systems to track, monitor and report on client activity, escalating to relevant departments
* Create and maintain effective relationships with internal customers, team and colleagues
* Data inputting and maintenance of database
* Organise, manage and log all queries, preparing documents as required
* Support Client Managers with administrative tasks
* Any other reasonable duties as requested.
The Person
* Ambitious with a strong background in customer service
* Confident communicator over the telephone and face to face
* Show initiative, innovation and a strong desire to improve
* Strong problem solving and troubleshooting skills.
About CPL Online
At CPL Online we work with the biggest and most renowned Hospitality businesses and most iconic brands, to help them understand the drivers of staff engagement and develop learning solutions to increase staff satisfaction and retention.
At CPL Online our mission is clear: To deliver online business solutions through our quality bespoke services and products to you.
CPL Online values
Our core values are important to everyday life at CPL Online and successful candidates will be:
DYNAMIC
Progressive. Versatile. Forward-thinking.
APPROACHABLE
Friendly. Loyal. Professional.
CREATIVE
Imaginative. Explorer.
RELIABLE
Trusted. Smart. Sound.
EXPERT
Knowledgeable. Geeky.
If you think you have what it takes to be a part of our future, we would love to hear from you. To be considered for an initial interview please send your C.V. together with a covering letter.
CPL Online is an equal opportunities employer.
Candidates must be eligible to work in the UK

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