Technical Account Manager - Post Sales
My client is a global leader in the field of network security.
Job Description and Responsibilities:
The Technical Account Manager is responsible for actively driving and managing the post-sales process with direct and channel customers. You will be required to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Provide product and technical support for assigned accounts
Identify and develop potential new business opportunities
Convey customer requirements to Product Management, Marketing and Engineering teams
Provide functional and technical support to customers
Respond to customer questions on technical and business related issues
Deliver high-level and detailed sales presentations
Responsible for attending conferences, seminars, etc
Provides technical training to co-workers and be a technical reference/subject expert on one or more of the company apps , as well as on network and security concepts in general
Provide technical assistance during RFP and trial phases for potential new customers, working with the presales team
The ideal candidate must be self-motivated with strong knowledge in security space:
Vulnerability Management, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions.
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
Must be able to convey technical ideas and concepts very clearly and able to train others
Must be able to understand network and security infrastructures and elements to advise on how to best use the company products in relation to it
Highly organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
Excellent written and oral communication skill