Claims Advisor Maidstone
Barker Munro Recruitment, a specialist in the recruitment of insurance staff in the Kent and South East markets, are currently working with an award winning company that features in the Sunday Times 100 best companies to work for and they are looking for a Claims Advisor within their Claims unit.
As a claims advisor, you will be required to speak to customers and third parties and keep the customer informed of the progress of the claim both in writing and over the phone. You will take inbound calls and assist policyholders with general queries whilst also taking new claim requests. You will also be required to ensure system records are kept up to date so having the ability to use a PC is essential.
You will be focussed on ensuring that the customers are treated in accordance with the principals of Treating Customers Fairly (TCF) whilst acting in accordance with the Company's values with both internal and external customers to facilitate continued and improved company reputation and success.
Strong customer service knowledge and problem resolution skills are required. There is a preference for candidates to come from a claims background, but consideration will be given to other candidates who have strong customer service skills and good knowledge of working within a busy office environment and delivering first class service. If you have any knowledge of working in claims, this will be a distinct advantage.
If you are looking to put your customer service, insurance or call centre skills to the test, please apply now.
There is parking close by and easily accessible by car, bus and train.
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