Operations Executive - Schools & Groups, Excellent Package

Recruiter
C&M Travel Recruitment Ltd
Location
Sutton
Posted
05 Apr 2019
Closes
28 Apr 2019
Contract Type
Permanent
Hours
Full Time

Operations Executive required for the Education Division of this successful specialist Tour Operator. As an Operations Executive in this team you will be responsible for handling all aspects of the administration and co-ordination of the arrangements for schools and group bookings to a range of exciting destinations.

Operations Executive - Role & Responsibilities:

  • Provide destination and general guidance to customers over the phone and by email. Aim to achieve additional revenue by upselling products as appropriate.
  • Process and administer confirmed bookings on the system and ensure the customer is kept fully up to date throughout the booking journey.
  • Responding to correspondence in writing or by phone as appropriate.
  • Load contract and supplier information onto the in house computer system.
  • Create detailed itineraries using your product knowledge to plan the details of each day.
  • Provide suppliers with accurate customer rooming and passenger lists.
  • Manage and resolve any issues arising in resort.
  • Maintain an exceptional levels of customer service at all times.
  • provide cover on the emergency phone roster (approx 3 to 4 times per year).

Operations Executive - Skills Required:

  • Minimum of 2 years experience in an Operations, customer service or after sales role in the travel industry.
  • High level of verbal and written communication skills with ability to work accurately and with attention to detail.
  • Strong customer service and influencing skills.
  • Ability to adopt a flexible approach and deal with change in a pressurised environment.
  • Competent in the use of Microsoft Word, Excel & Outlook.
  • Knowledge of destinations- especially Iceland & Italy.
  • Knowledge of Italy or Iceland would be an advantage.

Operations Executive - Additional Information:

  • Competitive salary & benefits
  • Discounted holidays for yourself, friends and family.
  • Educational visits.
  • Previous successful candidates have worked as Operations Executive, School Travel Consultants, Educational Travel, Tailor made consultants, Customer Service, After Sales.

If you are interested in applying for the role of Operations Executive, please apply online.

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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