Lord's Match Day Steward

Recruiter
MCC / Lords Cricket Ground
Location
London (Greater)
Posted
05 Apr 2019
Closes
04 May 2019
Contract Type
Permanent
Hours
Full Time
In 2019, Lord’s will oversee some of the most remarkable events in cricket. The ICC Cricket World Cup 2019, including the final, England’s attempt to regain the Ashes against a determined Australian side, and Ireland’s first ever Test Match at Lord’s. This is your opportunity to be a part of cricketing history, and help Lord’s deliver the exceptional service we are renowned for.

Do you want to start a career at Lord’s Ground, the most famous cricket ground in the world, and owned by Marylebone Cricket Club (MCC)?

Join our dynamic team at the Home of Cricket. This is an exciting opportunity to be part of a world-class Stewarding Team at an iconic international sports venue: Lord’s.

Can you step up to the crease?

* To provide excellent customer service to Members and Spectators;

* Managing spectator safety in Members’, public, and hospitality areas, including the Grade II* listed Lord’s Pavilion;

* Checking tickets and operating turnstiles;

* Looking after media and broadcasters;

* Dealing with spectator queries;

* Searching visitors;

* Security for players and officials;

* Pitch Protection;

* Offering directions and assistance to Spectators outside the ground.

Calm under pressure, you will have the confidence to direct the public to ensure safety and security procedures and ground regulations are followed at all times.

You’ll be warm and welcoming and proactive in your approach to safety, security and our customers, always aiming to anticipate issues and customer’s needs. You’ll be knowledgeable about the service you offer.

We believe that our Stewards are crucial to making an amazing first impression, creating an experience that goes beyond just “service.” We can help you gain the skills, expertise and knowledge you need – but only if you have the passion for people, and the drive to ensure that everyone who comes to our world famous cricket ground receives exceptional service every time.

This is a remarkable place to work and we require our people to work in accordance with our values which are to always be Customer Focused, Accountable for our actions, as well as being Respectful of our History and each other, and always striving for Excellence in all we do.

Safety Steward | Events Safety Steward | Safety & Security Steward | Cricket Steward | Event Safety & Security Steward | Sports Events | Football | Rugby | Hospitality

Essential Skills

* Communication skills

* Outstanding Customer Service

* Teamwork

* Reliability

* Commitment

Desirable Skills

* Prior stewarding experience, while welcomed, is not essential

* An ability to think on your feet

About Company

Lord’s Cricket Ground, owned by the Marylebone Cricket Club (“MCC”), is the most famous cricket ground in the world. It is an exceptional venue with an experienced, positive, and professional stewarding team, who are responsible for ensuring the safety and security of the Ground whilst delivering exceptional customer service on both match days and non-match days.

Commitment to work:

All Match Day Stewards applying for the position must be available for 75% of Major Match Days. This equates to a minimum of working 12 out of the 17 Major Match Days in 2019.

Lord’s 2019 Major Match Dates:

Royal London One Day Cup Final – Saturday 25th May

ICC Cricket World Cup – 23rd, 25th, 29th June, 5th July and the Final on 14th July

England v Ireland Test Match – Wednesday 24th – 27th July

England v Australia Ashes Test Match – Wednesday 14th – 18th August

Middlesex T20s – 18th July and 1st, 8th & 22nd August

Additional information: Free meals on match days, the potential to progress to supervisory roles

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