Commercial Account Handler

Recruiter
Lawes Consulting Group
Location
Colchester
Posted
05 Apr 2019
Closes
30 Apr 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Title - Commercial Account Handler
Contract - Permanent
Salary - £20,000 - £26,000
Location - Essex
Industry - Insurance Brokerage (Insurance, Broker, Broking, Commercial, SME)
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Description:-

A great opportunity within an established brokerage as a Commercial Account Handler has arisen, with offices located throughout the UK. Our client aims to provide clients with a high quality, personal service supported by the professionalism and expertise of being in the market for many years. This forward thinking organisation who provide a comprehensive range of insurance to a broad cross-section of commercial clients.

Duties will include:-
Brief description of the general nature of the job
·To service the insurance needs of our existing customers within the Business Direct Team, providing quality customer care, ensuring that documents are obtained and despatched promptly and all issues raised by the Client are effectively dealt with.
·To support management and colleagues throughout the company, in their endeavours to achieve and surpass targets and provide a first-class service at all times whilst adhering to all FCA principles and the specific requirements of:

-Treating Customers Fairly
-Contract Certainty
-Conflict of Interest

·Ensure that all laid down written company procedures are followed.
·Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
·Processing incoming post allocated within 48 hours of receipt.
·Dealing with Client enquiries within 24 hours of receipt or as otherwise a

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