Senior IT Technician

Recruiter
Priority Professional Placements
Location
Wellingborough
Posted
04 Apr 2019
Closes
03 May 2019
Contract Type
Permanent
Hours
Full Time
Senior IT Technician required to be based in Wellingborough.

Working hours 9 am till 5 pm.

Duties include the following:
•Analyse, diagnose and resolve complex incidents and requests that cannot be resolved at first point of contact to ensure the most cost effective and efficient solution is achieved with minimal disruption to IT system users, in line with SLA’s.
•Support the Principal IT analysts, line manager and senior management on business as usual work and projects including evaluation, implementation and review.
•Provide advice and support to end users and clients on the appropriate use of IT to support operational tasks.
•Liaise and negotiate with all appropriate groups to resolve technical issues and problems.
•Support calls and workloads will be allocated and monitored via the Service Desk system.
•Assisting with local and wide area network management including wired and wireless solutions.
•To work closely with relevant key staff to ensure technical and professional standards are maintained.
•To develop and maintain standards in IM&T security.
•Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs

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