Quality Control Agent

Appointments Personnel
04 Apr 2019
03 May 2019
Contract Type
Full Time
Job Title: Quality Control Agent

Salary: £16,500 rising to £19,000 after probation

Location: Crewe

Job Type: Full-time, Permanent

Working Monday - Thursday 08:30-5:30 and Friday 08:30-16.15. No weekends.

Our recognised and ever-growing client are looking for a Quality Control Agent to join their team.

The responsibilities

* Listening to a range of contact centre agent calls against an agreed plan and targe

* Identifying areas where customer expectations are exceeded and met as well as areas of improvement

* Ensuring compliance requirements are met on calls and highlighting any risks

* Marking and scoring calls against a framework within QC system

* Running compliance checks on data and 3rd party activity feeding back directly to agents on out come and findings of the calls you reviewed to help drive improved performance

* Supporting investigation into customer feedback and complaints

* Identifying trends and focus areas across a range of agents or products

Desired knowledge and expertise:

* Excellent communication skills

* Organised and able to prioritise and time manage

* Self-motivated

* Team player

* Natural problem solver

The company also provide training and development, healthcare scheme, employee awards, onsite parking.and onsite facilities.

This is a great opportunity to grow and progress in a welcoming environment, within a successful medium-sized business!

Immediate start date!

Don’t miss out… APPLY NOW!

This vacancy has been advertised on behalf of Appointments Personnel, who are acting as an employment agency

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