Customer Service Advisor

Recruiter
James Grace
Location
Leicestershire
Posted
04 Apr 2019
Closes
03 May 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Customer Service / Call Centre Operator

PART TIME ROLE

Call Handler required to work for an established business in Ashby de la Zouch.

Full Time hours

Monday to Friday 5pm-8pm and Saturdays 8am – 6pm

Temp to Perm

Full Training and development provided

Your Customer Service duties will include:

* Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints

* Maintain customer requirements and contribute to the overall improvement of campaigns/accounts

* Achieve call handling targets and standards

* Record data accurately

* Maintain a positive attitude at all times and ensure there is a high customer service focus

* Achieve and exceed daily KPIs as set by the campaign requirements

Personal competencies:

* Personal effectiveness and an ability to empathise with customers

* Fully committed to providing the highest level of customer service

* Deals with unforeseen problems and demonstrates success in chosen course of action

* Recognizes the importance of internal customer service and knows who key internal customers are

* Actively champions the customer and develops customer focus in employees / colleagues

* Effectively communicates the brand values to the customer

Job Type: Part-time

Salary: £7.70-£8.21per hour

If you are interested in this position please apply directly through this website or contact Natalia at James Grace Associates for more information

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