Operations Manager

Affinity Trust
03 Apr 2019
14 May 2019
Contract Type
Full Time


Do you have experience of successfully managing regional support services? We have a rewarding opportunity for an Operations Manager with experience of learning disabilities, autism and other associated health needs. Affinity Trust are a national charity dedicated to providing high quality, personalised support to adults with learning disabilities.

About Us

At Affinity Trust all of the people we support have a learning disability but many have associated health needs, dementia, physical disabilities, profound and multiple learning disability or mental health needs.

Our values are incredibly important to us, we are; committed, reliable, honest & open, respectful and inclusive in how we value diversity and all our staff are dedicated to bringing these values to life every day.

We are an equal opportunities employer that promotes diversity within our workforce and welcome applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

Join us and be the difference, change lives!

Skills & Experience

We are looking for a highly motivated and effective Operations manager to join our team across the Portsmouth, Hampshire and Surrey areas, to lead, manage and develop our established services. You will directly line manage 4 Support Managers across the areas, supporting over 40 people supported, within 12 supported living homes, 2 registered care homes and a small outreach service supporting 12 people in their own homes.

You will require a clear understanding of overseeing Supported living environments and ensuring people are leading the lives they want within their own homes.

Leading and developing teams is an important part of the role as well as ensuring effective resourcing, training and development. You will manage budgets and provide reports on the performance of services and organisational KPI’s. Budget and managing resource experience is essential as well as a being confident in using all Microsoft packages.

We are looking for a values driven, passionate individual to work as part of a close-knit team.

Highly organised and self-driven, you will be able to work flexibly and proactively. You will need to have excellent communication skills, both written and verbal, as you will build constructive relationships with commissioners, families and other key stakeholders, as well as with internal departments.

You will need to be a driver and have access to your own car, as the ability to travel to areas often not accessible by public transport is essential. This post can either be based in our Hampshire office or Portsmouth office, but it will be necessary to travel between offices as required.

You will need to have or be willing to work towards Diploma Level 5 in Health and Social Care or Equivalent qualification.


As well as knowing that what you do is making a positive difference to people's lives, we offer a comprehensive benefits package as follows:

  • 25 days paid holiday per year (Inc. bank holidays = 33 days)*
  • Access to our online discount portal, which we call affinity4you, that offers discounts off shopping, holidays, cinemas, days out and gym membership
  • Competitive pension scheme (we will match contributions up to 6%)
  • Employee Assistance programme (a 24 hr helpline to support you through any of life's issues or problems along with access to an online wellbeing portal)
  • Occupational Health support
  • Fantastic training and development tailored to support you as an individual
  • Paid for DBS (Disclosure and Barring Service)
  • Refer a friend scheme

*pro rata for part time staff

This post will be subject to an enhanced DBS check which will be provided by Affinity Trust.

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