Travel Claims Handler

Recruiter
in pact consulting
Location
Croydon
Posted
04 Apr 2019
Closes
09 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Excellent opportunities to join a leading travel and assistance insurance company based in central Croydon. 35 hours per week between the hours of 0800 to 18:00 Monday to Friday.

Main Duties

  • Handle all calls within performance targets in a professional manner following agreed sales scripts and procedures
  • Handle all external/internal enquiries and sales pro-actively, following agreed procedures
  • Carry out medical screening as and when required
  • Handle existing claims enquiries calls, communicating claims outcomes where appropriate, referring to appropriate policy terms and conditions
  • Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager
  • Respond to customer emails/letters within agreed timeframes in a professional manner
  • Capture all necessary information precisely and accurately
  • Carry out administrative tasks as required within the department

Qualifications:

It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas;

  • Experience of working in a quality customer service environment
  • PC and internet literate
  • Excellent telephone manner
  • Good typing skills
  • Excellent literacy skills
  • Excellent written and verbal communication skills

It would be advantageous if you had good worldwide geographical knowledge and experience of working in a travel claims environment, in addition to working to targets

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