1st Line Operations Desk - Porting

Location
Bristol
Salary
£19000 - £22000 per annum
Posted
05 Apr 2019
Closes
03 May 2019
Ref
00094158
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company is a wholesale telecommunications provider based in Bristol. They have been around since 1996 and they provide services to many of the UK's ITSPs and telecommunications companies, as well as an increasing number of overseas providers.

They are looking for a dedicated individual to join their Porting team. You will be their customer's first point of contact helping them transition numbers in and out of the company, be responsible for contacting other carriers, managing tickets and liaising with their customers keeping them informed during each stage of the process. You must have high attention to detail whilst being incredibly organised and efficient. They need someone who is outgoing, detail oriented and able to learn quickly.

This is a full-time position where the standard working hours are 9-5 Monday to Friday.

Responsibilities:
- Handling all porting enquiries whilst adhering to the industry SLAs.
- Maintaining the good reputation they have built up over the years with high attention to detail and a friendly, patient approach to other porting desks.
- Occasional overflow work with the support desk.

Skills and Experience:
- Excellent verbal and written communication skills.
- Must be a highly motivated self-starter.
- Solid troubleshooting and problem-solving skills.
- Knowledge of UK Geographic and Non-geographic Number Portability would be beneficial. Regardless, training will be provided.

Benefits:
- Private healthcare
- Life insurance
- Pension scheme
- Free home broadband
- Cycle to work scheme
- Potential career progression within the company

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