Cis Support Officer

121 Jobs
31 Mar 2019
24 Apr 2019
Contract Type
Full Time
Our client is currently seeking a Cis Support Officer on an initail 3 month contract with the possibility of an extension.

Working Hours:

37 Hours Per Week

Monday - Friday

Pay Rate:

£10.65 ph

Job Purpose:

To provide technical advice and guidance and undertake complex project work in relation to desktop systems, applications and equipment, interpreting and resolving clients needs and utilising procedures and methods, to ensure a rapid and appropriate response to desktop clients needs.

Duties and Responsibilities:

* Provide ad hoc and scheduled technical advice and guidance to all Council Officers, Schools based staff and external clients either on site or through the use of remote tools in the use of systems and applications to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.

* Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Council standards and to the satisfaction of all parties involved.

* Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding needed to carry out their IT related tasks effectively and efficiently.

* Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults.

* Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest time possible.

* Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.

* Undertake additions and modifications to systems that provide access security control to ensure that unauthorised access to systems is prevented.

Skills and Experience:

* Practical work experience supporting the deliver of ICT products and services.

* Some supervisory experience.

* work allocation and monitoring Development and administration of remedy software.

* Understanding of data protection, freedom of information and confidentiality requirements.

* Specialist knowledge of the underlying technologies and tools used to support and deliver ICT, as well as a range of hardware and software in use across, and under development, preferably across the public sector (see advert text for details).

* Awareness of PRINCE 2 & ITIL methodology Understanding of licence agreements.

* Understanding of number of different software languages.

* Programming languages (e.g. SQL, Java etc.) System lifecycles, methods and techniques for structured reviews.

* Ability to translate theoretical knowledge into practical solutions Application form References Interview Excellent customer care skills – able to interpret and understand problems based upon information presented by clients with varying degrees of technical competency, asking the right questions to reach a clear understanding of problems etc.

* Good verbal communication skills and telephone manner – e.g. able to deal with customer enquiries received by the helpdesk.

* Good written communication skills – able to create and develop documentation and working instructions (e.g. UAT testing documents and training manuals)

* Advisory, training and guiding skills – able to convey technical information in a clear and concise manner to help clients resolve issues (e.g. software upgrade failure etc.)

* Able to develop and maintain systems to meet the needs of various departmental users Proven ability to successfully follow complex, technical instructions found in application, programming and system reference manuals relating to the ICT environment.

* Analytical, diagnostic, research and problem solving skills – able to assess, develop, test and implement complex solutions across a range of information and communication technologies.

* Patient approach to customer service Proven ability to successfully interpret technical diagrams and software codes or equivalent.

* Proven ability to work within recognised procedures, ensuring procedural compliance at all times, when responding independently to problems and situations arising Resilient – willingness and ability to professionally and appropriately handle challenging behaviour exhibited by clients who may be frustrated by technical faults etc.

* Organisational skills – able to effectively organise and prioritise own workload Proven ability to work effectively as part of a team to achieve outcomes.


Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases

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