Support Stock Coordinator

Celestra Ltd
31 Mar 2019
24 Apr 2019
Contract Type
Full Time
The Support Stock Coordinator will communicate with the Project and Support teams to determine the stock levels for both and to communicate this to external suppliers with the aim of improving relationships between all parties. The suitable candidate will effectively establish and manage supplier relationships whilst driving for excellent performance in line with the Company’s overall strategy.

The hours of work are full time, Monday to Friday 8:30 – 17:30. A degree of flexibility is required depending on workload.

Strictly no recruitment agencies please

Duties will include but not limited to:

* Manage the day-to-day relationship with suppliers ensuring adherence to SLAs

* Monitor and manage client’s stock level, including stock issues, and weekly stock repair process

* Interface with the Warehouse Inventory team and/or Technical Services to monitor and evaluate stock auditing etc.

* Manage expectations in stock repair process and evaluation

* Stock ordering to ensure continuous supply and service level

* Organise stock audits and output accounts, and updating external portals and systems

* Ensure compliant based processes are delivered to a higher standard

* Raising PO’s to ensure flow of stock and repair loop to completion

* Utilise system reports to ensure stock is received on time

* Create reports, share performance, and effectively communicate and influence Service Delivery Manager

* Ensure stock issues/ discrepancies are fully investigated, understood and reported

* Daily stock updates using inventory tracking to be effectively managed by liaising with the Support team of inbound and outbound stock whilst minimising obsolete inventory risk

* Liaise and provide customers quotes and retrieve signoffs

* Be proficient with our in-house ticketing system, in order to support the team with peaks in workload

* Be the contact point for managing stock around service and support, and effectively build rapport with the Support team

The successful candidate will have/be:

* Good understanding of support service and stock movement

* Analytical skills for forecasting/ trend analysis

* Good understanding of financial processes – budgets and costings

* Appreciation of inventory management and working capital costs

* IT literate, most particularly Excel

* Ability to follow up and resolve queries

* Ability to multitask in a fast-paced environment pushing quality and timeliness, and prioritise workload to meet service requirements

* Attention to detail

* Process focus approach to all activities

* Self-motivated to meet daily tasks

* Possess strong interpersonal skills with demonstrable negotiation ability

* Proven experience of high standards of customer service

*Please note: All offers and employment contracts are subject to satisfactory references


Celestra offers 31 days holiday increasing to 33 after completion of 3 years (inclusive of bank holidays), and employee benefits including discounted gym membership, discounts on major retail outlets including groceries, Employee Assistance programme, contributory Pension, Private Medical Scheme, free fruit and hot beverages, flu vaccinations and Company bonus scheme.

About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We won the award for Best Private Business 2016 at the Milton Keynes Business Achievement Awards

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