Desktop Support Analyst (Salesforce) - Level 6 - 12 month FTC

St. James's Place Wealth Management
03 Apr 2019
28 Apr 2019
Contract Type
Full Time

The role of the Desktop Support Analyst is to provide Desktop Support during the adoption of the Salesforce platform throughout the St. James’s Place community. This will include helping users equip their devices to be ready for Salesforce adoption - operating system and Office suite changes will be required. On occasion there will be a project focused requirement where on location support may be necessary.

Key Responsibilities:

  • To proactively roll out Salesforce to the user community in support of the Salesforce implementation program

  • Work with the project team to agree the schedule of roll out to new users

  • Provide desktop support to enable the adoption of Salesforce

  • Work internally and with third-party providers to facilitate the appropriate education and training of staff involved in the support process

  • To provide 2nd and 3rd line desktop support to users as required

    Required Skills:

  • Strong communication skills to maintain and build relationships between the support function and end user

  • Ability to handle difficult user conversations both in person and over the telephone

  • A strong problem solver to successfully diagnose and resolve issues

  • An effective listen to ensure the right questions are asked

    Required Technical Knowledge & Qualifications:

  • Familiarity with the Salesforce cloud platform

  • Windows desktop operating systems (7 onwards)

  • Microsoft Office 365

  • Good understanding of computer systems, mobile devices and peripherals

  • Knowledge of networking and security practices including anti-virus and threat detection

  • Ability to perform remote troubleshooting and provide clear instructions

  • Knowledge of best practice hardware maintenance techniques

    How we Reward You

    In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including a non-contributory pension, private medical insurance for you and your family, life assurance, equity participation opportunities, and an attractive holiday allowance, to name but a few.

    The Charitable Foundation

    We are extremely proud of St. James’s Place Charitable Foundation, a grant-making charity where funds are raised and distributed through the St. James’s Place community. St. James’s Place Charitable Foundation has been supporting those in need since 1992, making a positive and lasting difference to people’s lives by awarding grants to charities registered in the UK to assist them in the incredible work they do every day. The Company matches all funds raised or donated, pound for pound.


    We have received much recognition for the high quality of advice and service we provide to our clients. Most recently, this has included being voted the: 'Wealth Management Company of the Year' at the City of London Wealth Management Awards 2018, 'Best Private Client Investment Manager’ at the Wealth Adviser Awards 2018 and 'Best Wealth Manager' at the Shares Awards for 2017

    How to Apply

    To apply for this role please click on the Apply button below.

    Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. We are open to discussing reduced hours, job share arrangements and flexible working so please ask the question and start the conversation!

    Thank you for taking an interest in a career with St James’s Place Wealth Management. We are an equal opportunities employer and committed to ensuring all applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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