Service Desk Manager

Lynx Recruitment Ltd
02 Apr 2019
16 May 2019
Contract Type
Full Time

My client based in Plymouth have a new opportunity for a Service Desk Manager to lead a team of 1st & 2nd Line Service Desk Analysts. Service Request Management, Continuous Service Improvement, Problem Management, account unique services, operations and proactive service.

Key skills and experience required;

  • Is educated to degree or equivalent level of experience (at least 5 years working within the scope of this role), must have ITIL v3 foundation or be willing to work towards.
  • Have experience of nurturing, growing and maintaining excellent client relationships at all levels.
  • Has extensive experience managing a medium or large sized IT Technical Service Desk. Has practical knowledge of how to lead a top performing Service Desk.
  • Is an experienced leader with a proven track record of leading positive change resulting in significant improvements to customer satisfaction and employee engagement.
  • Can work under pressure with conflicting deadlines and demands.
  • Must be approachable and possess the skills to build and maintain excellent working relationships with clients (internal and external). Possess strong analytical and problem-solving skills.
  • Demonstrable experience and ability to organise and plan to meet operational goals, objectives and priorities with minimal support.
  • Possess a well-developed business acumen and can think proactively and strategically.
  • Must have excellent communications skills at all levels.
  • Must have a full UK driving license.

Salary £40-45k plus benefits.

A more details spec is available. If interested please send me your current CV.

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