Customer Support Administrator

Location
Nottingham
Salary
Negotiable
Posted
03 Apr 2019
Closes
01 May 2019
Ref
00094025
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
To assist in the smooth running of the office and despatch departments to help deliver high quality products and meet customer demands.

Responsibilities
- Enter orders on the business system and produce Production Advise package for production.
- Run through the finished goods in the business system and despatch via UPS or internal pick-up, this may involve some packing of goods returned from external company performing a secondary operation.
- Arrange for the secondary operation components to be sent to their external supplier, this will also involve maintaining spreadsheets to keep track of the movement of WIP.
- Notify the despatch team of what UK and Export parts need invoicing.
- Add purchase orders to Sage system for various raw materials.
- Maintain yarn stocks by running reports to show what yarns are below minimums.
- Answer phones and be the customer face of the Technical Knitting when customers visit.

Education / Skills / Knowledge / Experience
- AS400 / I serious business system would be ideal but not essential
- Sage experience would be ideal but not essential
- Microsoft experience word, excel etc.
- Previous experience of admin and production environment.

Personal Competencies
- Attention to detail
- Methodical approach when problem solving
- Self-motivated with the ability to use own initiative
- Team player
- Good communication skills both verbal and written

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