Field Based IT Support Engineer

Recruiter
Just Recruitment
Location
Bury St Edmunds
Posted
01 Apr 2019
Closes
06 May 2019
Contract Type
Permanent
Hours
Full Time
The Just Recruitment Group are delighted to be supporting our client who are seeking a Field Based IT Support Engineer based in the Bury St. Edmunds area.

Job Purpose:
Working as part of a national UK based IT infrastructure and operations team supporting the business's IT technical requirements.

*Project manage and implement infrastructure and business development projects.
*Assist in the management of IT equipment and services such as PCs, Mobile devices, servers, printers, network, facilities of meeting rooms and telephony (VoIP & Mobiles).
*The role will support our Chiswick, Middleton and Bury sites and will require travel to all sites as necessary - pattern to be agreed.

Support:
*Provide 2nd / 3rd line on-site support as required.
*Provide technical information as required in relation to incidents.
*Manufacturing system support (e.g. AX/CDC/Maximo)
*Escalation of 3rd party outsourced partner support calls to system vendor and management thereof.
*Assist in the analysis of 3rd party outsourced tickets, resolution details and outstanding actions to identify continuous improvement opportunities.
*Assist in network server support and maintenance activities and processes.
*Assist in managing the telephony systems - VoIP, mobiles and Skype for Business.
*Supporting infrastructure such as server or networks and office / site IT facilities including meeting rooms.
*Ensure ITIL practices are being applied in line with the company policies, procedures and priorities.

Project Management:
*Work with the business to understand office and production site systems to facilitate the resolution of issues and implement solutions / upgrades as necessary.
*Analysing project requirements, evaluating solutions, preparing proposals, implementations and providing technical input as necessary.
*Work with the business to define business requirements predominantly around factory systems and infrastructure.
*Evaluate and propose improvements to desktop systems and provide extended support as and when required.
*Scope technical requirement and evaluate options.
*Propose / recommend solutions to the business.
*Assist in the sourcing and purchasing of IT equipment.
*Work with 3rd parties to deliver on time and within budget.
*Implement solution(s) managing testing and training.

Technical Skills:
*Good working knowledge of Windows 7, Internet Explorer and MS Office suite of products.
*Good experience of Office 365 Administration and product offerings.
*Mobile device management (iPhones, iPads, Android, etc.) knowledge.
*Experience with building, configuring and troubleshooting PC hardware / systems.
*Experience of working on manufacturing systems specifically production floor systems like shop floor data capture (e.g. AX, CDC, Maximo).
*Experience of VMWare, Networking, telephony.
*Project management skills essential.
*Knowledge of server / client operations in a domain including Active Directly and print server environments.
*Knowledge of IT service processes ITIL and best practices.

Personal Skills:
*University degree desirable.
*Qualifications in IT would be advantageous although a strong technical aptitude that can be demonstrated will be sufficient.
*Demonstrates independent and pro-active thinking, able to work alone and unsupervised, taking the initiative when necessary.
*Excellent problem-solving skills and ability to demonstrate a positive attitude under pressure.
*A forward thinker with the ability to prioritise a high workload across the sites providing both on-site and remote support.
*Strong customer service mind-set is essential with a 'can do' attitude.
*Ability to communicate with all levels of internal and external contacts.
*Self-motivated, results driven and flexibility to 'do what it takes' to resolve problems.
*Adaptable individual able to work under pressure and be flexible when necessary to respond to issues which may occasionally require out of hours work.

In return our client offers a competitive salary between £27000-£32000 dependent on experience. All travel expenses will be covered by the business including hotel stays with meal allowances etc.
The company also operate a bonus scheme of 5% of the salary which is 50% company performance, 50% individual performance based.
Our client are a highly desirable company to be a part of, offering ongoing training and development opportunities and a supportive working environment.

For more information, apply today or contact Ellen Dalena - Just Recruitment - Sudbury Office.

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