At Secure Trust Bank Motor Finance is growing, fast! As part of our continued transformation and expansion we are now seeking an experienced Team Leader to join the New Business Processing Team and provide high quality leadership by example.
About the role
The Motor New Business Team are responsible for providing an excellent customer experience to our motor dealers and brokers whilst processing new business. The team are made up of agents who will be underwriting and paying out new agreements, completing all of the relevant procedural checks to ensure applications for finance meet credit and pay-out policies.
The Team Leader will manage a team of New Business Administrators (approximately 12) and is responsible for providing effective guidance, supervision and motivation of team members on a daily basis whilst being proactive to ensure smooth team operations, effective collaboration and the achievement of team service levels. The role is a central point of contact for team members, motor dealers/brokers and our sales team.
What you will bring
You will have demonstrable leadership skills, with the ability to create an inspiring team environment that drives highly effective behaviours and outputs.
You will have experience of effective performance management through coaching and feedback and the ability to confidently manage timely difficult conversations where required.
Communication is central to our business therefore demonstrable, exemplary written and verbal communication skills are essential. The team work through SLA-bound workflows therefore organisation skills and resource management experience are also highly valued.
How you will be rewarded
At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks.
We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.