Customer Service Ambassador

Recruiter
Absolutely Recruitment
Location
Kingston Upon Thames
Posted
01 Apr 2019
Closes
01 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Customer Service Ambassador

You will be the face and the voice of a world class, brand leading organisation. Your aim will be to deliver exceptional ‘premium brand’ customer service to all our customers.

The candidate we are looking for must have a desire to exceed expectations in a professional manner at all times.

This role is a full-time, permanent position, Monday to Friday, offering a salary of £18,000-£19,000 (dependent on experience)

A successful candidate will enjoy excellent benefits including 27 days’ holiday (plus bank holidays), private health care, free parking, subsidised restaurant, and lots lots more

Role and responsibilities

  • Deliver ‘premium brand’ customer service at all times.
  • Answer and resolve all phone calls quickly and effectively.
  • Respond quickly and effectively to all emails.
  • Be able to demonstrate good technical knowledge of the product. (Full training provided).
  • Assist with customers face-to-face.
  • Attend shows and events where required.
  • Handle, log and resolve all complaints professionally and effectively.
  • Show determination to change a negative situation into a positive outcome for the brand.

Person specification

  • Graduate level (or eqivalent)
  • Two A levels grade C or above
  • Knowledge of Microsoft Word and Excel
  • Excellent telephone manner
  • Very reliable, good communicator, good listener
  • Ability to actively listen, understand the issue and resolve all challenges which present
  • Experience of delivering outstanding customer service

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