Outbound Sales & Customer Service Administrator

Location
Oldham
Salary
£19000 - £21000 per annum
Posted
03 Apr 2019
Closes
01 May 2019
Ref
00094017
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a multi-award winning 5th generation family business based in Chadderton near Oldham. They are widely recognised as a leading designer & importer of gift and housewares to the retail trade throughout the UK, Ireland and Europe.

The successful applicant will be a self-starter and have the enthusiasm and vision to help grow their business. This position requires an ambitious and motivated professional who is prepared to work hard to achieve business goals.

As an Outbound Sales and Customer Service Administrator, your responsibility will be to develop and grow the company's existing account base working closely with the Sales Representatives. You will achieve this by delivering a professional and high quality service to all their customers.

Customer Specifics:
Pro-actively contact customers to discuss their requirements and to build and maintain long term relationships that suit your customer's needs - with a view to increasing Sales. Work on dynamic outbound sales projects / campaigns to achieve business goals.

Actively promoting their range of products, both current and future and where possible arrange for either a rep visit or encourage customers to visit their showrooms and trade shows. All showroom visits will be fully facilitated by you and/or the Sales Rep & you will also service some customers yourself.

Part of your role will require you to provide support to the Customer Services team which will include inbound customer enquiries, processing of customer orders and general administration to ensure the department is fully supported.

Duties & Responsibilities:
- Grow & develop new and existing accounts, building relationships
- Regular outbound phone calls, sales projects, invitations to shows, service calls, supporting reps sales efforts.
- Managing new account enquiries.
- Attend trade shows, meet and greet customers, take enquiries & orders, maximising all sales opportunities.
- Their showrooms - adhoc support for the showroom team as required.
- Identify new product ranges and promotions and ensure you are fully trained to be able to promote these to customers, keeping yourself refreshed on current ranges and your knowledge of highest paramount.
- Full end to end order processing, management and housekeeping for your accounts

The Person Specification:
- Be a bright, motivated and ambitious person with a good sense of humour and a drive to succeed.
- Proficient in Microsoft Excel and Outlook and computer-literate
- A great communicator with the ability to build rapport
- Able to remain calm under pressure and problem-solve accordingly
- Good team player, openness to change and hunger to learn
- Commitment, strong work ethic with attention to detail
- Ability to interpret sales reports and figures
- High attention to detail

Hours of work are 38.5 hrs per week:
8:30 - 5:00pm Monday to Thursday, 8:30 - 4:45pm Friday

Salary & Benefits
£19-21k, 22 days holiday, pension, bonus, car parking, canteen facilities.

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