FM Contracts Manager

Recruiter
SkyBlue Solutions
Location
Bury St Edmunds
Posted
31 Mar 2019
Closes
26 Apr 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
A rare opportunity has arisen for a Cluster / FM Contracts Manager to work on behalf of our client Gov Facility Services Ltd. This will be a mobile role covering the East of England. Responsible for the operational management and delivery of all Hard and Soft Services across multiple sites.

This is an active and visible role requiring excellent client relationship and team leadership skills. Working as part of a team within the business, the role holder will be expected to contribute in a positive manner to the performance of the business.

Duties will include but won’t be limited to:

* Manage the client interface within an assigned region; ensuring a high profile in the day-to-day running of the sites, and provision of a consistently strong link with clients, guaranteeing appropriate and responsive action to address any of the client’s concerns.

* Manage excellent relationships with our site managers, clients, suppliers and other partners within a region.

* Line manage and support Site Managers to ensure that they are appropriately equipped to deliver services effectively.

* Ensure that the operational aspects of the region are delivered in accordance with the SLA by an agreed programme of qualitative checks and controlled measures.

* Develop and implement performance strategies and improvement plans to drive continued performance improvements across all sites within the assigned region.

* Control risks and issues escalated at a site-level and put in place appropriate mitigation and resolution plans.

* Develop maximum growth of the business through understanding client needs, maximising the services delivered and championing excellent customer care.

* Ensure compliance with all statutory, security and relevant company and client policies generating a true health and safety culture.

* Ensure that all operational policies and procedures meet contractual compliance and are consistently delivered across the region.

* Build strong relationships with suppliers and manage their performance effectively.

* Define and take ownership of Target Operating Models (TOM) across sites, ensuring optimum performance and productivity within budgetary boundaries.

* Manage the people resources effectively and efficiently to deliver the required services.

* Ensure control of spending and manage budgets through effective financial management.

* Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.

* Lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.

* Ensure that a continuous improvement process is an integral part of service delivery increasingly adding value to both the business and our client.

* Visit sites and facilitate regular customer forums and meetings with key stakeholders as appropriate.

* Interact with all internal teams to discharge the consistent, effective and efficient delivery of services and in doing so, support best practice.

* Support customer and company audits ensuring optimum results are achieved.

* Set objectives for direct reports and review bi-monthly. Ensure same approach and mechanisms for all staff within area of responsibility.

* Manage sickness and absence within areas of responsibility and support staff retention through development opportunities and succession planning.

Requirements for the role:

* Previous management experience including management for first line managers and experiencing of managing multiple sites.

* Considerable experience within the Facilities Management sector and technical service delivery.

* Proven analytical and financial management acumen with demonstrable commercial experience.

* Excellent communication and interpersonal skills.

* Ability to manage and understand effective use of resources.

* Knowledge of risk and compliance

* Exceptional client relationship management skills

* NEBOSH Certified

To be able to work with our client, you must be able to pass the standard security vetting process for the establishment. This will include a criminal records check (Standard DBS). An offer to start in the position will be dependent on all security checks being passed.

If you meet the above criteria and want to be considered for this opportunity, please send your CV via the link provided. Shortlisting will commence with immediate effect.

About Our Client:
Gov Facilities Services Ltd provide Facilities Management Services, such as cleaning, reactive maintenance, landscaping and planned building repair work to 52 Prison Establishments across Greater London, Kent & Sussex, South West and the East of England

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