Operations Executive

KBC Associates
London (Greater)
31 Mar 2019
10 May 2019
Contract Type
Full Time
A luxury bespoke travel company are looking for an Operations Executive to join their team in the heart of London. The ideal candidate will be a travel enthusiast with experience selling bespoke travel holidays.

Main Responsibilities

* Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire company background and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.

* Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.

* Working alongside other teams within the department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.

* Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.

* Working alongside the Client Relations and Loyalty teams to develop personalised gifting for all clients and VIPs.

* Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

* Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.

* Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.

* Ability to express oneself enthusiastically and eloquently both over the phone and in writing.

* Extremely close attention to detail and a keen aesthetic eye.

* Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.

* Highly organised with the ability to prioritise, manage own time and multi-task.

* Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

* Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory

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