Africa Travel Operations Executive

Recruiter
KBC Associates
Location
London (Greater)
Posted
31 Mar 2019
Closes
10 May 2019
Contract Type
Permanent
Hours
Full Time
A Leading Africa Tour Operator are looking for an enthusiastic Travel Operations Executive to join their team. The ideal candidate will have Travelled Africa and or have worked for a Tour operator previously dealing with Africa.

Tasks that will be required of the sucessful Travel Operations Executive are:

* Effectively handle any customer complaints to a positive resolution

* Provide post booking information for travel destination

* Handle all change and upgrade requests

* Ensuring all flight tickets and hotel bookings are correct and payments to suppliers processed

* Send travel add-on information to clients to achieve up-sell targets

* Prepare and issue all clients’ tour itineraries and travel documents

* Cross-checking client bookings

* Building and maintaining relationships with clients and suppliers alike

* Understanding the needs and wants of your clients in order to create bespoke itineraries that match their requirements

* Booking all aspects of their tours - implementing booking into back office system

* Issuing confirmation emails and vouchers where applicable

* Point of contact for any amendments, changes and or cancellations

* Issuing invoices and ensuring payment is taken before date of travel

* Complaint handling - rectifying issues in line with brand standards

* General admin and data entry tasks

YOU MUST BE HAVE KNOWLEDGE OF AFRICA WITHIN THE TRAVEL SECTOR

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