Pet Claims Assessor

Recruiter
NRG Resourcing Ltd
Location
West Malling
Posted
31 Mar 2019
Closes
28 Apr 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
We are pleased to be recruiting for an award winning client currently recruiting for Pet Claims Assessors to join their expanding team!

What would you be responsible for in this role?

* Assessing new and continuation claims, by reviewing all claim documentation supplied by a policyholder and relevant third parties.

* Collecting accurate information and necessary documents to proceed with a claim.

* Guiding policyholder on how to proceed with the claim and keeping them informed at all times, both verbally and in writing.

* Ensuring prompt and accurate payment of valid claims.

* Assisting policyholders with general queries and insurance issues.

* Writing clear and accurate non-standard letters, where claim circumstances require it.

* Identifying potentially fraudulent claims and following agreed process for referrals.

Our client is looking for bright and enthusiastic individuals, who have a passion for animal care and providing an excellent service to our customers. A Veterinary Nursing qualification is preferable, but someone who is working towards the qualification or has experience in a veterinary practice would also be considered.

Essential

Skills/capabilities

Excellent verbal and written communication skills

Ability to effectively prioritise workloads to meet deadlines

High attention to detail

Organised and methodical

Computer literate

Strong customer service and problem resolution skills

Behaviours

First class interpersonal skills, with ability to communicate with a wide range of people

Ability to develop and sustain relationships with internal and external parties.

Trustworthy and reliable

High standard of personal motivation and initiative

Our client offers a generous basic salary with excellent benefits

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