Credit Collections Agent

RCM Recruitment Limited
30 Mar 2019
14 May 2019
Contract Type
Full Time

Credit Collections Agent

A key position within the credit collections team, created due to the continued growth of the business.

As a Credit Collections Agent you will be responsible for your own ledger (portfolio of accounts) and also be required to work defaulted accounts via inbound and outbound calling. You will be working accounts from 1-60 days’ arrears.

This role has the opportunity to qualify for a monthly commission scheme based on performance related indicators and would also offer the potential to study for a professional credit management qualification with ICM.

Key Tasks of the Credit Collections Agent:

  • Management of cheque ledgers
  • Collection of returned direct debit payments in line with company procedure
  • To include initial contact with customers when payments are returned, securing alternative payment and all collections activity to pre-legal stage
  • Making decisions with regard to the stopping of accounts. Re-evaluating accounts for release in line with the terms of our credit insurance policy
  • Dealing with customer complaints
  • Building and maintaining strong relationships with sales teams

Key Skills/Attributes of the Credit Collections Agent:

  • A confident telephone manner
  • Team player with also the ability to work on your own initiative
  • Positive attitude and enthusiasm towards work
  • Good eye for detail
  • Excellent ability to communicate at all levels
  • Developing and maintaining excellent relationships with external sales agents
  • Complaint handling
  • Sales ledger maintenance
  • Ability to prioritise and manage own workload

Our client are ideally looking for candidates with experience in Credit Collections/Debt Recovery/Credit Control

This Collections Agent role is paying up to 20,500K plus bonus.

It is an excellent opportunity to join a growing business that offers further progression and stability


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