Senior Medical Practice Manager
To ensure that day to day operations across Primary Care Practice is run smoothly and efficiently. To direct and coordinate operations and services for the practice. To ensure that effective methods are put into place so that the Practice runs to its maximum productivity.
MAIN DUTIES AND RESPONSIBILITIES
Management and Planning
a) Develop annual operations plan in agreement with Head of Primary Care
b) Develop practice goals and objectives annually with Practice Manager participating in the planning efforts.
c) Working with Practice Manager on planning of development.
d) Conducts Practice meetings to discuss operations, new matters, and to engage in general exchange of ideas.
e) To adopt a strategic approach to the development and management of patient services.
f) Ensure that the annual Practice Development Plans are fit for purpose
g) Foster an environment across the sites that supports staff development encourages ideas
h) Develop and maintain effective communication within the organisation and with relevant outside agencies.
i) Work closely with the Practice Manager and Clinical Leads, to ensure that sites meet quality indicators and targets
j) Keep abreast of key targets promoted by relevant commissioners and
k) Follow NHS strategies and ensure that the services respond to any changes or innovations as necessary.
a) To provide direct management to their Practice Manager
b) To lead, direct, motivate and manage the performance of individual Practice Manager
c) To lead on appraisal and performance monitoring systems.
d) liaise with Head of Primary Care to contribute to the appraisal and performance monitoring of individual team
e) Undertake regular one to one meeting to review their development objectives
f) To identify, organise and deliver training identified from staff personal development objectives.
g) Evaluate, organise and oversee new manager’s induction and training and ensure that they are adequately trained
h) To organise Practice educational and team building events as necessary.
i) To maintain HR compliance in line with company policies and supported by HR central services.
j) Manage staffing levels within the agreed budgets set by finance team and Head of Primary Care.
k) Ensure the retention of staff within the sites, monitor skills mix and deployment of staff.
l) To keep abreast of changes in employment legislation.
a) To set the rules and procedures for Practice Manager to implement locally.
b) To ensure that essential operational procedures and processes are in place at sites
c) To monitor adherence to the procedures and processes.
d) To ensure Practice Manager locally prioritise the delivery of the standards such as QOF's
e) To ensure mangers are leading on the delivery of other quality or contractual targets
f) ensuring the timely production of quarterly key performance indicators and that these targets are routinely met.
g) To support Practice Manager in organising and monitoring the capacity, absenteeism and appointments books.
h) monitor the site manager practice performance against patient access and demand management targets.
i) To ensure that all operational and administrative functions are running smoothly at sites.
j) To ensure through local Practice Manager that the premises are properly maintained
k) To ensure that Practice Manager are adhering to Health and Safety policies and procedures.
l) To support implementation of policies and procedures at sites.
m) To support the procurement of practice equipment, supplies and services within agreed budgets.
n) ensure the practice has up to date business continuity plans
o) To ensure that governance processes are in place at sites.
Patient Services and Patient Involvement
a) To ensure that our client's policies and ethos with regard to patient services are adopted within the sites.
b) To ensure that health care delivery is in accordance with NHS contractual obligations, meets agreed targets
c) To develop and oversee effective methods for involving patients in decision making.
d) To review the provision of outreach services and to support and participate in outreach events as appropriate.
e) To ensure that patient satisfaction is maintained at every opportunity
f) To undertake an annual review of complaints with the Practice Manager to identify any lessons for the company.
g) To develop initiative to improve patient satisfaction throughout the company.
Salary: Negotiable - To be discussed
Please apply online with your CV and covering letter.