Supported Apprenticeship Job Coach
This position is to support an Apprenticeship in Customer Service and will involve working alongside the Apprentice in a variety of customer facing roles.
The role is for a minimum of 18 months with a possible extention to 24 months should the need arise. We anticipate some variation in weekly hours dependant on season and Apprentice requirements.What it's like to work here
Fountains Abbey and Studley Royal is recognised by UNESCO as a World Heritage Site of outstanding international importance. Visitors have been drawn to this special place for hundreds of years, and the abbey ruins are one of the most iconic views in the North of England. But that's only one part of the story. The breath-taking water garden of Studley Royal is at the heart of the World Heritage Site, and it's a key focus for the team to raise its profile to be equal to that of the abbey.
Visitor experience is at the heart of what we do, and the team are rightly proud of their visitor enjoyment ratings. There is a busy annual programme of conservation and restoration work across the 800 acre site, and there are ambitious plans to develop the infrastructure at this popular property, which attracts over 600,000 visitors a year. This is a great place to work and an exciting time to join the friendly 75-member team and over 400 volunteers, who are looking for engaging customer-focused people who will bring energy and ideas to this vibrant property.What you'll be doing
You will be providing one-to-one support, on a daily basis, for an Individual Apprentice with a sight-impairment who is assisted by a guide dog. You will be supporting and shadowing the Apprentice intensively in their learning journey to enhance their strengths, overcome any barriers and develop / improve their skills. You will develop a learning plan and style that suits the individual and coach others to support that style. You will also monitor progress against the Apprenticeship plan and provide feedback and updates through the appropriate channels.Who we're looking for
To be successful in this role you'll need to able to have;
- Intermediate level of theoretical knowledge e.g. NVQ Level 2, HNC or other equivalent level of knowledge or expertise.
- Training in Systematic Instruction (TSI) trained or equivalent knowledge.
- Demonstrable knowledge of a range of work procedures and practices which support and aid learning. Planning, coaching and facilitating skills.
- Demonstrable background of supporting individuals with a range of disabilities in a learning environment and a knowledge of ways to make tasks easier to achieve, equipment options, learning methods etc.
- Safeguarding, health and safety knowledge and a strong awareness of the care and welfare of young people and vulnerable adults.
- Experience in using Microsoft Office packages including Word, Excel and PowerPoint.
- Understanding of confidentiality, ability to receive complex and sensitive information and be discrete.
- Ability to achieve agreement, co-operation, build trust and provide reassurance.
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!