1st Line Support

Recruiter
Exact Sourcing
Location
Mildenhall
Posted
26 Mar 2019
Closes
16 May 2019
Contract Type
Permanent
Hours
Full Time
Are you looking to further your career in IT in a forward-thinking and progressive business?
Our client, an expanding IT Services company who support fantastic business across East Anglia, are looking for a 1st Line Support Engineer to join their team.

Employee Benefits for 1st Line Support Engineer:

- Great training
- Childcare Voucher scheme
- Non-sick bonus
- Long Service bonus
- Pension Scheme
- Annual allocation of PTO hours (Paid Time Off)
- Onsite Staff Parking

Key responsibilities for the 1st Line Support Engineer:

- Resolve incoming issues to the Service Desk
- Monitor and manage Tickets/Alerts
- Identify re-occurring tickets and implement a permanent solution
- Monitoring and management of Client backups
- Escalate Tickets to 2nd and 3rd Line Engineers where necessary

Skills/Experience needed for the 1st Line Support Engineer:

- 6 months experience in first-line support
- Ability to support Microsoft Windows desktops
- Basic level of Network and Server troubleshooting
- Excellent Customer Service skills

If you think the 1st Line Support Engineer role sounds like the perfect opportunity for you, then we’d love to hear from you! To apply for the 1st Line Support Engineer role, please use the apply now button or call Jason Webb .

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

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