IT Service Desk Team Leader

ITECCO Limited
26 Mar 2019
06 May 2019
Contract Type
Full Time

IT Service Desk Team Lead/Manager - Birmingham - £28K


Salary: £28,000 + Bonus + Excellent benefits

A UK industry leading company in Birmingham have an opening for a Helpdesk Supervisor/Team Lead to coordinate the daily operational activities of the IT service desk. They currently employ 1000+ users and operate across the UK.

If you have undertaken a service desk manager or a team leader role previously, you will be aware that this role offers a whole lot of important and exciting responsibilities including; structuring of service desk/business processes, technical staff management, and training, driving performance and motivation, allocate tickets to the relevant teams and ultimately, leading by example in helping to drive the business further forward.

The company also allow 10% of your working time (1/2 a day a week) for training. Whether that training for your CCNA/MCSA or sitting down with your manager and talking about which direction you want to steer your career into

Please send through your CV if you have experience with the following:

* Service Desk Management Experience / Team Leader Experience
* Technical staff ownership and development
* Documentation
* Ability to multi-task and prioritise workload
* Delegating tickets to the right teams (IT Support, Field Engineers, Development Team)
* Excellent Time management skills, SLA

* Windows Server 2008/2012
* Exchange / Office 365
* Networking - DNS / DHCP / TCP/ IP
* Applications

Benefits Include - Free private health care (BUPA), 22 days holiday + Bank Holidays (1 extra for every year you've been there), 10% of working time allowed for training (MCSA/CCNA etc), Pension and Generous starting salary.

This job will suit those with experience managing a service desk, who are looking for a chance to shine and progress in an environment working at the forefront of the latest technologies. This is a busy, fast-paced role where you will be rewarded for the work you put into keeping the service desk and technical team up and running.

Helpdesk Manager / Service Desk Manager / Team Leader / Windows Server / Exchange / Cisco / Microsoft

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